About Bolt Express
Our Focus
Bolt Express was started in 2001 after acquiring the assets of a small expedite carrier. With four employees and eleven trucks, a business plan was developed by Ben Bauman. That same business plan has remained the foundation of Bolt Express since its inception. The success of Bolt Express can be attributed to focusing on three key aspects to the business:
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Providing Exceptional Customer Service
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Maintaining Strong Partnerships with our Owner Operators
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Aggressive Growth Strategy
Commitment to Quality
To maintain our success, we focus on meeting the high standards defined in our companies' Quality Objectives: Reliable, Responsive, Predictable, Safety Conscious, Profitable, and Customer Satisfaction. Each of our Quality Objectives serves as a measurable and actionable parameter to maintain the quality of service we strive for at Bolt Express. Our commitment to our Quality Objectives is best defined in our Quality Policy:
Bolt Express is committed to satisfying our customers’ expectations.
We pledge to be responsive and follow through on all commitments.
We are predictable, reliable, trustworthy, safety conscious and willing to go the extra mile for something we believe in.
We are committed to continual improvement because we want to be the best at what we do.
